Bank of Khyber digitalizes its operations across 190+ branches with NdcTech & Temenos

Case Study

Bank of Khyber selected Temenos and NdcTech as partners for its strategic initiatives to accelerate its digital transformation process. The Bank wanted to become a modern Digital Bank and enrich its product range to provide a seamless experience to its customers and create lasting value.

The Client

Established in 1991, The Bank of Khyber enjoys a unique position of being bracketed amongst the only four government banks in Pakistan. It is an A-1 rated Commercial Bank, operating across the country with a network of 190+ branches. Bank of Khyber has been actively engaged in catering to the financial needs of all sectors. The Bank has envisioned becoming a modern Digital Bank offering dynamic services through its expanded nationwide network.

Mr. Ihsan Ullah Ihsan

Mr. Ihsan Ullah Ihsan

Managing Director | The Bank of Khyber

We are delighted to have joined hands with Temenos & NdcTech for Digitalization of Bank of Khyber. Temenos has a global reputation for providing robust, innovative financial software solutions and has an extensive presence all over the world. This implementation by NdcTech will provide the leap forward we need to enhance our market share and deliver better services and products for our customers in the 21st century.

Challenges

Bank of Khyber continually seeks to invest in the latest banking solutions to meet the fast-changing requirements of its clients. The Bank wanted to become a modern Digital Bank and enrich its product range to provide a seamless experience to its customers and create lasting value. Bank of Khyber wanted to execute an expansion strategy by offering new services and launching new branches in different areas of Pakistan. However, the Bank’s existing systems were not equipped to handle the changes that it wanted to undertake for its transformation. Bank of Khyber selected Temenos and NdcTech as its partners for its strategic initiatives to accelerate its digital transformation process. Temenos’ and NdcTech’s expertise in the Pakistan Model Bank approach delivers pre-configured, localized functionality and best practices, reducing the need for customization and decreasing timescales for delivery.

Mr.Azfar Latif

Mr. Azfar Latif

CIO | The Bank of Khyber

We are proud that in less than 15 months even with Global pandemic restrictions, the Bank went Live. We have demonstrated that commitment with reliable technology partner like NdcTech can overcome any challenge that comes along the way be it like COVID-19. We could not have achieved a Go-Live without the commitment and professionalism of Bank Management team and Technical Resources. Everyone knows that a Core Banking upgrade is always a challenge especially in distributed environment, but we were confident of ourselves and NdcTech who carried it out seamlessly.

Solution &
Implementation

Temenos partner NdcTech worked closely with Bank of Khyber to deliver a hybrid onsite/remote implementation, providing expert support and consultation to ensure successful Go-Live for the Bank despite the prevailing pandemic. The implementation of Temenos Transact the next-generation Core Banking, Temenos Infinity Digital Banking platform, Financial Crime Mitigation, and Analytics involved the integration of Bank of Khyber’s legacy systems and was concluded timely after a complex migration and thousands of functional tests on the new system.

Jean-Paul Mergeai

Jean-Paul Mergeai

President | APAC and MEA, Temenos

Congratulations to Bank of Khyber for its Temenos go live with NdcTech. Temenos has a strong presence in the Middle East and a track record of success in delivering digital banking transformation for banks in the region. We are delighted BOK has selected our platform and proud to support them as it seeks to leverage Temenos’ open and API-first technology to deliver world-class digital experiences for its customers and achieve market-leading cost-income ratio to drive sustainable growth and market-share.

Results & Benefits
to the Bank

Bank of Khyber selected a technology platform that will enrich the customer experience, reduce time to market for new products, generate efficiencies and reinforce the segments’ digital strategy. This implementation will modernize the legacy Core Banking system of the Bank, enabling it to be more agile and scalable while reducing its operating costs. The Bank will also be able to leverage the platform to launch new products and services faster into the market.

Ammara Masood

Ammara Masood

CEO and President | NdcTech

We are proud to work together with Bank of Khyber. BOK is a very successful public/private partnership and through innovation will now be able to deliver hyper-personalized experiences to its customers. The team and management of the Bank understands the power of technology, and the importance of leveraging the best practices and latest technological advances. We are delighted to be there partner in this strategic digital transformation and will continue to help the bank achieves greater stride.

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